Benjamin Fiedler P.
Sales & Marketing

SALES Manager

Oct. 2019 - present

 

Waldhaus Flims

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• Responsible for 
• Acquisition of new customers and support of the current ones
• Pricing strategy
• Representation of the hotel abroad
• Planning of S&M campaigns
• Direct support to the DOSM

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SALES & MARKETING EXECUTIVE

​Jun. 2018 - Sep. 2019

 

Crowne Plaza Zurich

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• Responsible for the Corporate Business
• Acquisition of new customers and support of the current ones
• Pricing strategy for the corporate segment
• Representation of the hotel abroad
• Manager on Duty
• Planning of S&M campaigns
• Online and offline marketing campaigns
• Direct support to the DOSM

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GUEST SERVICE MANAGER / FO SUPERVISOR

​Jan. 2018 - Jun. 2018

 

Holiday Inn Express Zurich Airport

• Manager on duty

• In charge of the team
• Complaint management
• Front office duties

• Finance controlling

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SALES & MARKETING ASSISTANT

​Jun. 2017 - present

 

Turicum Hotel Management Group

• Marketing operations execution
• Sales team support
• Graphic design (flyers, posters, templates) & newsletters
• Revenue management (reporting & analytics)
• Direct support of the Director of Business Development
• Webdesign – CMS / HTML-CSS​

 

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FRONT OFFICE / NIGHT AUDITOR TRAINEE

Jan. 2017 - May. 2017

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Holiday Inn Zürich Messe (4*)

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• Manager on Duty
• Front office duties (in all of the shifts)
• Complaint management
• Process optimization through programming
• Reporting / End of Day / Cost controlling
• Apprentices supervision (occasionally)

 

 

SERVICE (TEMPORARY DURING STUDIES)

Mar. 2016 - Aug. 2017

 

Baur au Lac (5*sup / SDH / LHW)

• Duties in all outlets (mostly in banquett)
• Service supervision (occasionally)
• Private dinners / Menue presentations (occassionally)

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INTERSHIP “CHEF THE RANG”

Jan. 2015 - Dec. 2015

 

Baur au Lac (5*sup / SDH / LHW)

• Service (In charge of a Station)
• Guest Realation Management
• Able to wrok in all the shifts
• In charge of the apprentices of the outlet (occasionally)
• In charge of instructing the new apprentices

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TEMPORARY HELP FOR THE SERVICE TEAM

Mai. 2014 - Oct. 2014

 

Restaurant-Brauerei Steinfels

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• In charge of a Service Station
• Attending the morning shift (sole person on duty)

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INTERSHIP (COOK & CHEF THE SERVICE)

Oct. 2013 - Dec. 2013

 

Hotel Scheuble (3*)

• In charge of service as well as buying process
• Guest relation
• Part of the team that assembled the menus
• Preperation of meals for à la carte Guests

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INTERSHIP SERVICE

Mar. 2013 - Sept. 2013

 

Ristorante Tre Cucine

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• Mise en Place work
• In charge of a Service Station
• Working under pressure due to the location

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SKI INSTRUCTOR

Feb. 2011 & Feb. 2013

 

Schneesportschule Bivio

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• Teaching groups of up to eight kids
• Teaching up to the level "red prince"
• Private lessons

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ASSISTENT

Apr. 2010 & Mai. 2010

 

ArchivScan (Digitalization of old pictures)

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• Digitalization of all types of analogic pictures and videos
• Working with Photoshop