Professional ​
info​​
I'm Currently working as a Sales Manager in Waldhaus Flims.
In this position I get to do what I like the most: Showing how our hotel can help customers achieve their goals.
Certificates
ECRME - Certified Revenue Manager
CHIA - Certification Hotel Industry
Analytics
CAE (C1 English)
KOPAS certificate
Work​
experience​
SALES Manager
Oct. 2019 - present
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• Responsible for
• Acquisition of new customers and support of the current ones
• Pricing strategy
• Representation of the hotel abroad
• Planning of S&M campaigns
• Direct support to the DOSM
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SALES & MARKETING EXECUTIVE
​Jun. 2018 - Sep. 2019
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• Responsible for the Corporate Business
• Acquisition of new customers and support of the current ones
• Pricing strategy for the corporate segment
• Representation of the hotel abroad
• Manager on Duty
• Planning of S&M campaigns
• Online and offline marketing campaigns
• Direct support to the DOSM
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GUEST SERVICE MANAGER / FO SUPERVISOR
​Jan. 2018 - Jun. 2018
Holiday Inn Express Zurich Airport
• Manager on duty
• In charge of the team
• Complaint management
• Front office duties
• Finance controlling
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SALES & MARKETING ASSISTANT
​Jun. 2017 - present
Turicum Hotel Management Group
• Marketing operations execution
• Sales team support
• Graphic design (flyers, posters, templates) & newsletters
• Revenue management (reporting & analytics)
• Direct support of the Director of Business Development
• Webdesign – CMS / HTML-CSS​
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FRONT OFFICE / NIGHT AUDITOR TRAINEE
Jan. 2017 - May. 2017
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• Manager on Duty
• Front office duties (in all of the shifts)
• Complaint management
• Process optimization through programming
• Reporting / End of Day / Cost controlling
• Apprentices supervision (occasionally)
SERVICE (TEMPORARY DURING STUDIES)
Mar. 2016 - Aug. 2017
Baur au Lac (5*sup / SDH / LHW)
• Duties in all outlets (mostly in banquett)
• Service supervision (occasionally)
• Private dinners / Menue presentations (occassionally)
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INTERSHIP “CHEF THE RANG”
Jan. 2015 - Dec. 2015
Baur au Lac (5*sup / SDH / LHW)
• Service (In charge of a Station)
• Guest Realation Management
• Able to wrok in all the shifts
• In charge of the apprentices of the outlet (occasionally)
• In charge of instructing the new apprentices
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TEMPORARY HELP FOR THE SERVICE TEAM
Mai. 2014 - Oct. 2014
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• In charge of a Service Station
• Attending the morning shift (sole person on duty)
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INTERSHIP (COOK & CHEF THE SERVICE)
Oct. 2013 - Dec. 2013
• In charge of service as well as buying process
• Guest relation
• Part of the team that assembled the menus
• Preperation of meals for à la carte Guests
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INTERSHIP SERVICE
Mar. 2013 - Sept. 2013
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• Mise en Place work
• In charge of a Service Station
• Working under pressure due to the location
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SKI INSTRUCTOR
Feb. 2011 & Feb. 2013
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• Teaching groups of up to eight kids
• Teaching up to the level "red prince"
• Private lessons
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ASSISTENT
Apr. 2010 & Mai. 2010
ArchivScan (Digitalization of old pictures)
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• Digitalization of all types of analogic pictures and videos
• Working with Photoshop
Languages
Languages
Spanish
German
English
Italian
Spanish
German
English
Italian
Knowledge
MS Excel
MS Word
MS Outlook
MS Powerpoint
Adobe Illustrator
Adobe Photoshop
Opera
CMS - HTML/CSS
VBA
MySQL Workbench
(Programming)
Interests
Verschiedene Länder bereisen
Kochen und essen mit Freunden
Andere Kulturen kennenlernen
Freundschaften pflegen
Velo fahren, Joggen
Ski fahren
Education
DIPL. HÔTELIÈR-RESTAURATEUR HF
​Jan. 2014 - May 2017
SSTH Swiss School of Tourism and Hospitality
EIDG. MATURITÄTSZEUGNIS
​Feb. 2009 - Dec. 2012
Gymnasium der Schweizer Schule Santiago
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EXCHANGE SEMESTER
​Feb. 2009 - Dec. 2012
Gymnasium der Kantonschule Romanshorn
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STUDENT
Feb. 1998 - Dec. 2008
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