Benjamin Fiedler P.
Sales & Marketing

ASSISTANT DIRECTOR OF SALES

Sep. 2022 - Today

 

Sunstar Swiss Hotel Collection

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• Responsible for Sales
• Development of a sales strategy for 8 hotels
• Customer acquisition and support of existing customers
• Representation of the company at trade fairs and with key partners
• Direct reporting to the CMO and CEO
 

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ASSISTANT DIRECTOR OF SALES & MARKETING

Oct. 2019 - Aug. 2022

 

Waldhaus Flims

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Started as a Sales Manager, got promoted as Sales Manager (Intermin Marketing Manager) and then to Sales & Marketing Manager. 

I was in charge of the rebranding of the hotel to become part of Marriott's Autograph Collection and then part of the team that implemented the necessary systems.

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• Leisure & MICE Business 
• Acquisition of new customers and support of the current ones
• Pricing strategy
• Representation of the hotel abroad
• Planning of multi-channel S&M campaigns
• Analysis of customer behavior

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CONSULTANT (SALES)

​Oct. 2020 - April 2021

 

Nutricocktails GmbH

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Nutricocktails is a Swiss start-up that focuses on providing products and ideas to live a healthier lifestyle.

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• Developing of all selling channels

• Co-development of the strategy 

• Support for the description of products

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SALES & MARKETING EXECUTIVE

​Jun. 2018 - Sep. 2019

 

Crowne Plaza Zurich

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Started as Sales Executive and got promoted soon after to Sales & Marketing Executive. Here I developed a new social media concept and strategy for both the hotel and the newly created restaurant as well as new tools to find new leads and to better track the revenue streams in order to renegotiate contracts. 

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• Responsible for the Corporate Business
• Acquisition of new customers and support of the current ones
• Pricing strategy for the corporate segment
• Representation of the hotel abroad
• Manager on Duty
• Planning of S&M campaigns
• Online and offline marketing campaigns
• Direct support to the DOSM

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GUEST SERVICE MANAGER

​Jan. 2018 - Jun. 2018

 

Holiday Inn Express Zurich Airport

• Manager on duty

• In charge of the team
• Complaint management
• Front office duties

• Finance controlling

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SALES & MARKETING ASSISTANT

​Jun. 2017 - December 2017

 

Turicum Hotel Management Group

• Marketing operations execution
• Sales team support
• Graphic design (flyers, posters, templates) & newsletters
• Revenue management (reporting & analytics)
• Direct support of the Director of Business Development
• Webdesign – CMS / HTML-CSS​

 

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FRONT OFFICE / NIGHT AUDITOR TRAINEE

Jan. 2017 - May. 2017

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Holiday Inn Zürich Messe (4*)

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• Manager on Duty
• Front office duties (in all of the shifts)
• Complaint management
• Process optimization through programming
• Reporting / End of Day / Cost controlling
• Apprentices supervision (occasionally)

 

 

SERVICE (TEMPORARY DURING STUDIES)

Mar. 2016 - Aug. 2017

 

Baur au Lac (5*sup / SDH / LHW)

• Duties in all outlets (mostly in banquett)
• Service supervision (occasionally)
• Private dinners / Menue presentations (occassionally)

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INTERSHIP “CHEF THE RANG”

Jan. 2015 - Dec. 2015

 

Baur au Lac (5*sup / SDH / LHW)

• Service (In charge of a Station)
• Guest Realation Management
• Able to wrok in all the shifts
• In charge of the apprentices of the outlet (occasionally)
• In charge of instructing the new apprentices

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TEMPORARY HELP FOR THE SERVICE TEAM

Mai. 2014 - Oct. 2014

 

Restaurant-Brauerei Steinfels

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• In charge of a Service Station
• Attending the morning shift (sole person on duty)

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INTERSHIP (COOK & CHEF THE SERVICE)

Oct. 2013 - Dec. 2013

 

Hotel Scheuble (3*)

• In charge of service as well as buying process
• Guest relation
• Part of the team that assembled the menus
• Preperation of meals for à la carte Guests

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INTERSHIP SERVICE

Mar. 2013 - Sept. 2013

 

Ristorante Tre Cucine

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• Mise en Place work
• In charge of a Service Station
• Working under pressure due to the location

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SKI INSTRUCTOR

Feb. 2011 & Feb. 2013

 

Schneesportschule Bivio

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• Teaching groups of up to eight kids
• Teaching up to the level "red prince"
• Private lessons

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ASSISTENT

Apr. 2010 & Mai. 2010

 

ArchivScan (Digitalization of old pictures)

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• Digitalization of all types of analogic pictures and videos
• Working with Photoshop